Sales Policies

Payment policy:

Payment period:
Please complete payments within 3 days of placing your order. Items will be shipped after payment confirmation.
 

Shipping Policy:

General delivery period:
Items will be shipped within 24 hours of payment confirmation.
 
Delivery period for made-to-order items:
Made-to-order items are shipped within 24 hours after production.
 
Delivery period (USA):
Items should arrive 7 - 12 working days after dispatch (excluding weekends and public holidays).
 
Delivery period (outside USA):
Delivery period depends on destination. Please expect up to 10 - 14 working days for delivery (excluding weekends and public holidays).
 

Return Policy:

Except for customized and personal hygiene products, or other products unsuitable for resale, buyers may return an order and request for a refund, partially or in full, within 7 days counting from the day after the order arrives at the recipient’s address. Buyers are responsible for all shipping fee including the shipping fees of returns.
In the following circumstances, sellers are responsible for the shipping fee of returns:
There is a discrepancy between a received product and what was stated in the original order (including but not limited to product size, model, style, color, and quantity).
A received product is defective (including but not limited to poor quality and products damaged in transit).
A received product is not as described (including but not limited to product use and features).
The recipient did not receive a product (including but not limited to unshipped items, or items lost in transit).
Except for these circumstances, customers are responsible for the shipping fee of returns.
If seller's country has stricter consumer protection laws than the terms of this Returns Policy, the seller agrees to adopt the stricter consumer protection laws when the buyer resides in the same country.
 
台灣境內交易,根據台灣消保法第十九條規範,享有收到商品後隔日起算七天內無條件退換貨的服務且商品退回運費由本館承擔。請保持商品包裝完整寄回,經確認無誤後,即可辦理退款。請於下訂單購買後的 3 天內完成匯款的動作,款項一但確認無誤後,就會將商品郵寄給您。
 
快速出貨:
付款後最晚隔天可出貨(不含週六日),使用郵寄便利包或宅配寄出~~
 
商品運送時間 (台灣):
寄出後約 2 - 5 個工作天內送達 (不含週六日及國定假日)
 
退貨政策:
除依消費者要求所為之客製化商品、個人衛生用品已拆封者,消費者在購買後享有收到商品後隔日起算七日內請求解約退貨,商品寄出及退回運費將由消費者自行負擔。
當商品有以下情況時,商品退回運費由本館負擔:
與訂單不符的商品(包含但不限於商品規格、樣式等不符;數量不符等)
商品有缺陷瑕疵 (包含但不限於品質瑕疵;運送過程毀損等)
商品與商品頁說明不符(包含但不限於商品用途、商品功能等)
客人未收到商品(包含但不限於商品未寄出、商品運送遺失等)
其他非上述所列情況,商品寄出及退回運費將由消費者自行負擔。
 
台灣境內交易,根據台灣消保法第十九條規範,享有收到商品後隔日起算七天內無條件退換貨的服務且商品退回運費由本館承擔。請保持商品包裝完整寄回,經確認無誤後,即可辦理退款。付款時間:
請於下訂單購買後的 3 天內完成匯款的動作,款項一但確認無誤後,就會將商品郵寄給您。
 
快速出貨:
付款後最晚隔天可出貨(不含週六日),使用郵寄便利包或宅配寄出~~
 
商品運送時間 (台灣):
寄出後約 2 - 5 個工作天內送達 (不含週六日及國定假日)
 
退貨政策:
除依消費者要求所為之客製化商品、個人衛生用品已拆封者,消費者在購買後享有收到商品後隔日起算七日內請求解約退貨,商品寄出及退回運費將由消費者自行負擔。
當商品有以下情況時,商品退回運費由本館負擔:
與訂單不符的商品(包含但不限於商品規格、樣式等不符;數量不符等)
商品有缺陷瑕疵 (包含但不限於品質瑕疵;運送過程毀損等)
商品與商品頁說明不符(包含但不限於商品用途、商品功能等)
客人未收到商品(包含但不限於商品未寄出、商品運送遺失等)
其他非上述所列情況,商品寄出及退回運費將由消費者自行負擔。
 
台灣境內交易,根據台灣消保法第十九條規範,享有收到商品後隔日起算七天內無條件退換貨的服務且商品退回運費由本館承擔。請保持商品包裝完整寄回,經確認無誤後,即可辦理退款。

1.⥁Payment Period:

Please complete payments within 3 days of placing your order. Items will be shipped after payment confirmation.

2.✈FREE SHIPPING WORLDWIDE:

We Offer Free Shipping Worldwide .  Our packages are shipped via Chunghwa Post. It will take 5 to 10 business days to receive.

For International orders you will be responsible for any duty or additional charges once through customs..

3.⥀General Delivery Period:

Items will be shipped within 24 hours of payment confirmation.
 
Delivery period for made-to-order items:
Made-to-order items are shipped within 24 hours after production.
 
Delivery period (USA):
Items should arrive 7 - 12 working days after dispatch (excluding weekends and public holidays).
 
Delivery period (outside USA):
Delivery period depends on destination. Please expect up to 10 - 14 working days for delivery (excluding weekends and public holidays).
Items will be shipped within 24 hours of payment confirmation.
 

Delivery period for made-to-order items:

Your order will be processing shortly after being submitted. It may take between 2-5 business days to prepare this item before shipping.
Holidays and seasonal gift-giving periods may lengthen processing time. Made-to-order items are shipped within 24 hours after production.
 

Delivery period:

Delivery period depends on destination. Please expect up to 7 - 12 working days for delivery (excluding weekends and public holidays).
 
Please Note: The time frames mentioned above for shipping include production time and all our packages are fully insured.
 

Address Information 

 
Please note that it is the customer's responsibility to provide us with a correct and complete shipping address. If your shipping address is different from your billing address please specify this during checkout. 
 

Shipping Notification 

 
When your order ships, you will receive a Shipping Notification email. This email will provide you with the date your order was shipped. You may also check the status of your order online by logging into the track my order page with your Order ID and Email. 
 
Please note that Your Tracking ID will be included in the shipping notification email only if you chose EMS shipping method. 
 

Estimated Delivery 

 
The estimated delivery date is based on the selected shipping method. Delivery dates are based on business days and they do not include weekends and holidays. Please note that special orders may have a longer processing and manufacturing time frame. 
 
Please Note : If your order has not arrived within the estimated delivery time, or you have additional questions regarding shipping, please Contact our Customer Service Representatives.

 

4.↻Returns Policy:

Except for customized and personal hygiene products, or other products unsuitable for resale, buyers may return an order and request for a refund, partially or in full, within 7 days counting from the day after the order arrives at the recipient's address. Buyers are responsible for all shipping fees including the shipping fees of returns.

In the following circumstances, sellers are responsible for the shipping fee of returns: There is a discrepancy between a received product and what was stated in the original order (including but not limited to product size, model, style, color, and quantity). A received product is defective (including but not limited to poor quality and products damaged in transit). A received product is not as described (including but not limited to product use and features). The recipient did not receive a product (including but not limited to unshipped items, or items lost in transit).

Except for these circumstances, customers are responsible for the shipping fee of returns. If seller's country has stricter consumer rights protection laws than the terms of this Returns Policy, the seller agrees to adopt the stricter laws when the buyer resides in the same country.

5.⥁PRIVACY POLICY

The e-shop 33MINO x JOYSTONE of Pat & Mary Works Ltd. , a company incorporated in Taiwan, ROC (hereinafter referred to as "33MINO x JOYSTONE") processes personal data provided by Customer to fulfill and additionally confirm Terms and Conditions, to process electronic orders and shipments and for the necessary communication during a period required by law.

This Privacy Policy covers how we protect your personal data including how we collect, process, store, and use your data, in order to protect your rights and for you to feel peace of mind when using our services. If you do not agree with part or whole of the Privacy Policy, please stop using our services immediately.

In the Privacy Policy, the first person ("we", "our", "us", "ours") denotes Pinkoi or any of its subsidiaries responsible for the collection of personal data and bound by this Policy. The second person ("you", "your", "yours") denotes the customer or the individual providing the personal data.

Scope

Before using the services offered by 33mino x JOYSTONE's website and mobile Web, please familiarize yourself with our Privacy Policy, and agree to all the articles listed. If you do not agree to part or all of the articles, please do not use the services offered by our Platforms.

The Privacy Policy only applies to the collection, processing, storage, and use of your personal data by 33mino x JOYSTONE's Platforms. We are not responsible for the content or privacy policies of third-party companies, websites, people, or services, even when you access these from a link on our Platforms.

The source of personal data

1. Controller processes personal data obtained with consent from Customer and collected through the contract to purchase and fulfillment of the electronic order created in the e-shop 33mino x JOYSTONE;

2. Controller processes only the identifying and contact details of Customer which are necessary for the fulfillment of the contract to purchase;

3. Controller processes personal

3. Controller processes personal data for the shipping and accounting purposes and for the necessary communication between the contracting parties for the duration required by law. Personal data will not be made public and will not be transferred to other countries.

Purpose of data processing

1. Controller processes personal data obtained with consent from Customer and collected through the contract to purchase and fulfillment of the electronic order created in the e-shop 33mino x JOYSTONE;

2. Controller processes only the identifying and contact details of Customer which are necessary for the fulfillment of the contract to purchase;

3. Controller processes personal data for the shipping and accounting purposes and for the necessary communication between the contracting parties for the duration required by law. Personal data will not be made public and will not be transferred to other countries.

Purpose of data processing

Controller processes personal data of the Customer for following purposes:

1. Registration on the website 33mino x JOYSTONE in compliance with Chapter 4, Section 2 of GDPR;

2. For fulfillment of the electronic order created by Customer (name, address, e-mail, telephone number);

3. To observe law and regulations arising from the the contractual relationship between Customer and Controller;

4. Personal data are necessary for the fulfillment of contract to purchase. Contract cannot be concluded without the personal data.

Duration of personal data storage

1. Controller stores personal data for the period necessary for fulfillment of rights and obligations arising from the contractual relationship between Controller and Customer and for the duration of 3 years following the conclusion of contractual relationship;

2. Controller must delete all personal data after the expiration of the period required for the storage of personal data.

Recipients and processors of personal data

Third parties processing personal data of the Customer are subcontractors of the Controller. Services of these subcontractors are indispensable for the successful fulfillment of the contract to purchase and processing of the electronic order between Controller and Customer.

Subcontractors of the Controller are:

Webnode e-shop system;

Shipping company;

Google Analytics (website analytics)

Rights of Customer

In compliance with the Regulation, Customer is entitled to:

1. The right of access to personal data;

2. The right to rectification of personal data;

3. The right to erasure of personal data;

4. The right to object to processing of personal data;

5. The right to data portability;

6. The right to withdraw consent to the processing of personal data in writing or by e-mail sent to: service@joy-stone.net;

7. The right to lodge a complaint with the supervisory authority in case of suspected breach of the Regulation.

Security of personal data

1. Controller declares to take all technical and organizational precautions necessary for the protection of personal data;

2. Controller has taken technical precautions to secure data storage spaces, in particular securing access to computer with a password, using antivirus software and performing regular maintenance of computers.

Protection of Minors

Our Platforms are not designed for minors. Users under 18 should acquire permission from a parent or legal guardian before using our services, or use our services under the supervision of a parent or legal guardian. Furthermore, the parent or legal guardian must agree to our collecting or using of any personal data provided. The parent or legal guardian may ask 33mino x JOYSTONE use of their minor's personal data, at any time.

Final provisions

1. By placing an electronic order on the website 33mino x JOYSTONE, Customer confirms to be informed about all the conditions of personal data protection and accepts them to the full extent;

2. Customer accepts these rules by ticking the checkbox in the order purchase form;

3. Controller can update these Rules at any time. New, updated version has to be published on his website.