Sales Policies

Payment policy:

Payment period:
Please complete payments within 3 days of placing your order. Items will be shipped after payment confirmation.
 

Shipping Policy:

General delivery period:
Items will be shipped within 24 hours of payment confirmation.
 
Delivery period for made-to-order items:
Made-to-order items are shipped within 24 hours after production.
 
Delivery period (USA):
Items should arrive 7 - 12 working days after dispatch (excluding weekends and public holidays).
 
Delivery period (outside USA):
Delivery period depends on destination. Please expect up to 10 - 14 working days for delivery (excluding weekends and public holidays).
 

Return Policy:

Except for customized and personal hygiene products, or other products unsuitable for resale, buyers may return an order and request for a refund, partially or in full, within 7 days counting from the day after the order arrives at the recipient’s address. Buyers are responsible for all shipping fee including the shipping fees of returns.
In the following circumstances, sellers are responsible for the shipping fee of returns:
There is a discrepancy between a received product and what was stated in the original order (including but not limited to product size, model, style, color, and quantity).
A received product is defective (including but not limited to poor quality and products damaged in transit).
A received product is not as described (including but not limited to product use and features).
The recipient did not receive a product (including but not limited to unshipped items, or items lost in transit).
Except for these circumstances, customers are responsible for the shipping fee of returns.
If seller's country has stricter consumer protection laws than the terms of this Returns Policy, the seller agrees to adopt the stricter consumer protection laws when the buyer resides in the same country.
 
台灣境內交易,根據台灣消保法第十九條規範,享有收到商品後隔日起算七天內無條件退換貨的服務且商品退回運費由本館承擔。請保持商品包裝完整寄回,經確認無誤後,即可辦理退款。請於下訂單購買後的 3 天內完成匯款的動作,款項一但確認無誤後,就會將商品郵寄給您。
 
快速出貨:
付款後最晚隔天可出貨(不含週六日),使用郵寄便利包或宅配寄出~~
 
商品運送時間 (台灣):
寄出後約 2 - 5 個工作天內送達 (不含週六日及國定假日)
 
退貨政策:
除依消費者要求所為之客製化商品、個人衛生用品已拆封者,消費者在購買後享有收到商品後隔日起算七日內請求解約退貨,商品寄出及退回運費將由消費者自行負擔。
當商品有以下情況時,商品退回運費由本館負擔:
與訂單不符的商品(包含但不限於商品規格、樣式等不符;數量不符等)
商品有缺陷瑕疵 (包含但不限於品質瑕疵;運送過程毀損等)
商品與商品頁說明不符(包含但不限於商品用途、商品功能等)
客人未收到商品(包含但不限於商品未寄出、商品運送遺失等)
其他非上述所列情況,商品寄出及退回運費將由消費者自行負擔。
 
台灣境內交易,根據台灣消保法第十九條規範,享有收到商品後隔日起算七天內無條件退換貨的服務且商品退回運費由本館承擔。請保持商品包裝完整寄回,經確認無誤後,即可辦理退款。付款時間:
請於下訂單購買後的 3 天內完成匯款的動作,款項一但確認無誤後,就會將商品郵寄給您。
 
快速出貨:
付款後最晚隔天可出貨(不含週六日),使用郵寄便利包或宅配寄出~~
 
商品運送時間 (台灣):
寄出後約 2 - 5 個工作天內送達 (不含週六日及國定假日)
 
退貨政策:
除依消費者要求所為之客製化商品、個人衛生用品已拆封者,消費者在購買後享有收到商品後隔日起算七日內請求解約退貨,商品寄出及退回運費將由消費者自行負擔。
當商品有以下情況時,商品退回運費由本館負擔:
與訂單不符的商品(包含但不限於商品規格、樣式等不符;數量不符等)
商品有缺陷瑕疵 (包含但不限於品質瑕疵;運送過程毀損等)
商品與商品頁說明不符(包含但不限於商品用途、商品功能等)
客人未收到商品(包含但不限於商品未寄出、商品運送遺失等)
其他非上述所列情況,商品寄出及退回運費將由消費者自行負擔。
 
台灣境內交易,根據台灣消保法第十九條規範,享有收到商品後隔日起算七天內無條件退換貨的服務且商品退回運費由本館承擔。請保持商品包裝完整寄回,經確認無誤後,即可辦理退款。

1.Payment period:

Please complete payments within 3 days of placing your order. Items will be shipped after payment confirmation.

2.General delivery period:

Items will be shipped within 24 hours of payment confirmation.
 
Delivery period for made-to-order items:
Made-to-order items are shipped within 24 hours after production.
 
Delivery period (USA):
Items should arrive 7 - 12 working days after dispatch (excluding weekends and public holidays).
 
Delivery period (outside USA):
Delivery period depends on destination. Please expect up to 10 - 14 working days for delivery (excluding weekends and public holidays).
Items will be shipped within 24 hours of payment confirmation.
 

Delivery period for made-to-order items:

Made-to-order items are shipped within 24 hours after production.
 

Delivery period (USA):

Items should arrive 7 - 12 working days after dispatch (excluding weekends and public holidays).
 

Delivery period (outside USA):

Delivery period depends on destination. Please expect up to 10 - 14 working days for delivery (excluding weekends and public holidays).
 
Please Note: The time frames mentioned above for shipping include production time and all our packages are fully insured.
 

Address Information 

 
Please note that it is the customer's responsibility to provide us with a correct and complete shipping address. If your shipping address is different from your billing address please specify this during checkout. 
 

Shipping Notification 

 
When your order ships, you will receive a Shipping Notification email. This email will provide you with the date your order was shipped. You may also check the status of your order online by logging into the track my order page with your Order ID and Email. 
 
Please note that Your Tracking ID will be included in the shipping notification email only if you chose expedited or express shipping method. 
 

Estimated Delivery 

 
The estimated delivery date is based on the selected shipping method. Delivery dates are based on business days and they do not include weekends and holidays. Please note that special orders may have a longer processing and manufacturing time frame. 
 
Please Note : If your order has not arrived within the estimated delivery time, or you have additional questions regarding shipping, please Contact our Customer Service Representatives.

 

3.Returns Policy:

Except for customized and personal hygiene products, or other products unsuitable for resale, buyers may return an order and request for a refund, partially or in full, within 7 days counting from the day after the order arrives at the recipient's address. Buyers are responsible for all shipping fees including the shipping fees of returns. In the following circumstances, sellers are responsible for the shipping fee of returns: There is a discrepancy between a received product and what was stated in the original order (including but not limited to product size, model, style, color, and quantity). A received product is defective (including but not limited to poor quality and products damaged in transit). A received product is not as described (including but not limited to product use and features). The recipient did not receive a product (including but not limited to unshipped items, or items lost in transit). Except for these circumstances, customers are responsible for the shipping fee of returns. If seller's country has stricter consumer rights protection laws than the terms of this Returns Policy, the seller agrees to adopt the stricter laws when the buyer resides in the same country.